The short answer
Comments on your posts are collected from Facebook, Instagram and YouTube every hour. Each is read, marked if it shows buying intent, and given a drafted reply in the language it was written in. You approve and send.
What the film shows
- Every comment is read. The film shows three: praise on Instagram, a delivery question on Facebook in German, and a price question on YouTube.
- Buyers are flagged. A comment asking about price, availability, sizing or delivery is marked as a lead and labelled with what the person wants. Praise and emoji are not.
- A reply is drafted in their language. The German question gets a German draft. It is written from the brand description and FAQ you have provided, and it is told not to invent a price, a policy or a promise.
- You send it. By default nothing is posted without you. Drafts wait, and you send, edit or ignore them.
What it costs
7 tokens for each hourly check that drafts at least one reply. An hour with no new comments costs nothing.
What it does not do
- Instagram direct messages arrive in the same inbox only once Instagram itself is connected, a separate step from linking your Facebook Page. DM replies are always sent by you.
- On YouTube the reply is drafted and you post it yourself, through a link that opens the exact comment.
- Automatic sending is optional and applies to comments only. An automatic reply states that it comes from an automated assistant.
- A question your FAQ does not cover gets a holding reply and waits for you. The reply in the film is an example.
Go deeper
Frequently asked questions
Does it reply to customers without my approval?
Not unless you switch that on. By default every draft waits for you. Automatic replies are optional, apply to comments only, and say they come from an automated assistant.
Which networks does the inbox cover?
Comments from Facebook, Instagram and YouTube. Instagram direct messages are included once Instagram itself is connected.
The rest of the series
- How it works: The whole product in one short film, with a page for each part of it.
- Cross-posting: One video becomes five posts, one photo up to seven. What goes where, and what each network receives.
- Telegram bot: Send the bot a photo or video, see the cost, confirm. The whole exchange in 11 seconds.
- Posting API: One POST to publish, one GET for a status per network, and the three app reviews you skip.
- AI captions: A few words from you become a caption written for each network. What it writes, and the one charge for it.
- Blog autopilot: Topics in, a pace chosen, articles published to your own WordPress site. And why one a day is the right number.
- Google Ads audit: A nightly review, specific proposals with before and after values, your guardrails re-checked, and your approval.
- Analytics: Thirty days of reach and top posts in one place, and Shopify revenue tied to the posts behind it.
- Token pricing: Three numbers, four packs and a worked example: what a post costs when there is no monthly plan.